FAQ's
Q. When will I receive my order?
A. Orders are usually dispatched in 2-4 days.The delivery time depends on the shipping option selected during checkout. The transit time is only for reference and your order may be delivered to you before or later than the estimated delivery date. We do our best to deliver the products on time , however due to a lot of factors coming into play we cannot assign a set date and can only provide estimations.
Q. How do I change the Shipping Address ?
A. If you have mistakenly provided an incomplete or incorrect address you must reach us through the Contact Us page within 24 hours of placing an order or before the order is shipped whichever is earlier. For address correction after dispatch, additional shipping costs will have to be borne by you in order to receive the shipment or else the order will be cancelled. If you fail to do so, and the delivery is not possible due to incorrect shipping address, the order will be cancelled and in such a case the refund will be made only after deducting the payment gateway fee and the applicable shipping charges.
Q. How do I cancel an order ?
A. If a Cancellation request is raised by you within 24 hours of placing an order or before the dispatch of products whichever is earlier, you will be refunded after deducting payment gateway charges(2% along with gst 18% on fee.) However, any cancellation requests raised by you after the products are dispatched or after the end of 24 hours, whichever is earlier, will only be accepted subject to our discretion. If cancellation is accepted by us after the product dispatch or 24 hours after placing an order(whichever is earlier), refunds will be made after deducting payment gateway fees and shipping charges.
Q. I received a wrong order , how do I return it?
A. You must raise a Returns Request within 24 hours of receiving an order. We will arrange for a pick up and send the correct order or make a refund in case of unavailability.Read Returns & Cancellation Policy.
Q. The size I ordered doesn't fit me.
A. The garment size chart or the standard size chart are displayed on the products page.Read them carefully before ordering.
Q.What if I have not received my order and there is no tracking update ?
A. If in a rare event , you do not receive your order within 15 days and there is no shipment tracking update ,you may raise an Order Non-Delivery complaint on Contact Us page. We will do our best to get your order to you at the earliest.
Q. What if I did not raise a Return request within 24 hours of order delivery ?
A. If your order is eligible for Returns as per the Returns & Cancellation Policy, it's important that you raise Return request within 24 hours of product delivery. Any requests raised later than the said timeline will not be accepted and thus no returns/refunds will be allowed under any circumstances.
Q. What if the pick up of the return product failed ?
A. In the event the logistics service provider makes attempts to pick-up the product and you are unavailable or not ready to handover the product, we or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by us and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned, Beyond 2 attempts the return request will be cancelled and a new return request for the same product(s) will not be accepted. However, if the pickup failed due to our error we will arrange for the pickup again.