FAQ's

Q. What if I need to cancel my order?
A. Cancellation requests made after a product is dispatched is not possible. Send an order cancellation request on sales@mettaclothing.in with  "Cancel Order #Your_Order_IDin the subject line along with the Order ID within 2 hours of placement of order. Cancellation requests made later than this may not be accepted.For prepaid orders that are cancelled after successful online payment  for the order , will be charged payment gateway fee of  3% of the total order invoice value and a refund to the original mode of payment will be initiated after deducting such payment gateway charges 

Q. What if I want to return an order ?

A. Customers who are not members of our broadcast channel do not have the privilege of availing Return/Refund. Please read our Returns & Cancellation policy before placing an order with us.

Q. How do I join the Broadcast channel ?

A. You can join our broadcast channel by filling in your details in the form at the bottom of the Homepage.The Broadcast channel will be used to share products and webstore related updates and offers , no more than twice weekly and coupon codes will be available only to the channel members/subscribers. 

Q. How are returns handled ?

A. Please read our Returns & Cancellation policy. If your order is eligible for return, you should send us a Return request on sales@mettaclothing.in within 24 hours of receipt of the items.  Once the request is received we will arrange for a pickup and will notify you of the date of pickup. You will hand over the item(s) to be returned to the pick-up personnel in its original condition as stated in the Returns & Cancellation policy. Once the items are received back to our warehouse, checked and validated , refunds will be made to your original mode of payment after deducting Returns fee and/or COD fee as applicable. Refunds may take 5 to 18 days. 

Q. What does Final Sale mean?
A. Items or categories marked as  Final Sale on product page will not be eligible for Returns/Refunds. Lingerie/Undergarments , Socks, Handkerchiefs,Towels etc are non returnable. Also, we may  offer Final sale discounts/coupons from time to time that allows the customer to purchase a product at reduced rates. Additionally , any Product purchased through Final Sale Discount Coupons / Discounts also do not qualify for Returns/Refunds.

Q. What if I did not raise a Return/Refund request within 24 hours of order delivery ?

A. It's important that you write to us regarding a product Return/Refund request within 24 hours of product delivery to you. Any requests submitted later than the said timeline will not be accepted and thus no returns/refunds will be allowed.

Q. How do I choose a size that would fit?

A. Size chart(for apparels) or product dimensions are mentioned on each product page. Please be careful while placing the order.Size chart also depends upon the garment material and cut. Please select accordingly. Also read our Size & General Declaration.

Q. What is a Pre-order product ?

A. These are products that will be launched exclusively  for a short or limited duration at a special price at a certain date and time. Pre-order items will be clearly marked as Pre-order and will be available only for a limited quantity. Its estimated date of availability will also be displayed on the product page. Pre-order products are not eligible for Return/Refund.

Q. How to place a Pre-order product ?

A. Pre-order items are also prepaid. Full payment must be made in order to confirm your order. Pre-order products are not available before its estimated date of availability and are not available on COD nor can they be returned/refunded.

Q.When will I receive my order ?

A. Products are shipped within 24 to 36 hours of receiving an order except on public holidays and Sunday. At checkout you may choose different modes of delivery. For each mode an estimated transit time is provided which is calculated from the day of dispatch. Please note these transit times are only for reference, the actual delivery may happen before or after the displayed estimated number of days. If in a rare event , you do not receive your order within 15 days write to us on sales@mettaclothing.in.

Q. How do I contact you?

A. For pre-sales enquiries or general questions write to us on hello@mettaclothing.in For post-sales product Return/Refund related concerns reach us at sales@mettaclothing.in  . Chat with us on our WhatsApp or Telegram handles.