FAQ's

Q. When will I receive my order?

A. Orders are usually dispatched in 2-4 days.The delivery time depends on the shipping option selected during checkout. The transit time is only for reference and  your order may be delivered to you before or later than the estimated delivery date. We do our best to deliver the products on time , however due to a lot of factors coming into play we cannot assign a set date and can only provide estimations.

Q. How do I cancel an order ?

A. If you wish to cancel an order, it must be done within 24 hours of placing the order or before the dispatch of the order, whichever is earlier. You can raise order cancellation request subject to our Returns & Cancellation policy on Returns Request page.

 

Q. How do I change the Shipping Address ?

A. If you have mistakenly provided an incomplete or incorrect address you must reach us through the Returns Request page within 24 hours of placing an order or before the order is shipped whichever is earlier. If you fail to do so, and the delivery is not possible due to incorrect shipping address, the order will be cancelled and in such a case the refund will be made only after deducting the  applicable shipping charges. For address correction after dispatch, additional shipping costs will have to be borne by you in order to receive the shipment or else the order will be cancelled.

Q. I received a wrong order , how do I return it?

A. You must raise a Returns Request within 24 hours of receiving an order. We will arrange for a pick up and send the correct order or make a refund in case of unavailability.Read Returns & Cancellation Policy.

Q. The size I ordered doesn't fit me.

A. The garment size chart or the standard size chart are displayed on the products page.Read them carefully before ordering.

Q. What are Pre-owned , Pre-order and Made to Order products?

A. Pre-owned products are those which have been owned & used previously and only after stringent  quality check been put up for sale. This help in reducing apparel waste, reduces carbon footprint  and tackles the problem of under-utilised products. 

Pre-order products are those which are on sale before being released at a predefined time only for a short duration in a limited quantity. These products will be shipped only after their release. 

Made to order products are those which are customised to the customers requirements.These are not eligible for Returns, Cancellation and Refund. 

Q. What are recycled products?

A. Products which are made from recycled materials are Recycled content products.  

Q. What are upcycled products?

A.Products which are repurposed or transformed into something new without compromising on its quality are Upcycled products. 

Q. What does Final Sale mean?
A. All the items sold during a sale, using coupon code, items or categories marked as 'Final Sale' or 'Non Returnable' on product page will not be eligible for Returns/Refunds. Lingerie/Undergarments , Socks, Handkerchiefs,Towels,Surplus category products etc are non returnable. Any Product purchased under Sale , Final Sale , or using promo/coupon/discount codes also do not qualify for Returns/Refunds. Please read Returns & Cancellation Policy.

Q.What if I have not received my order and there is no tracking update ?

A. If in a rare event , you do not receive your order within 15 days and there is no shipment tracking update ,you may  raise an Order Non-Delivery complaint on Returns Request page. We will do our best to get your order to you at the earliest.

Q. How can I pay using a Gift Card ?

A. At checkout, select the "Redeem Gift Card" option and enter the gift card details and click 'Apply'. Funds will be deducted from your gift card when you place your order. Incase , there is not sufficient balance in the gift card or if the gift card value doesn't cover your order total, you will be prompted to select  another payment method. It is important to not that though gift cards have no expiry date , they cannot be refunded or exchanged for cash under any circumstances. Only one gift card can be used to pay for an order. Multiple gift cards cannot be clubbed to pay for an order.

Q. What are the conditions for return ?

A.Read the section CONDITIONS FOR RETURN.

Q. How are Refunds processed ?

A.Refunds are normally processed within 2-12 working days after the quality checks of the products received back. It further depends on various banking and payment channels.If you face delay in credit of refund you may write to us or choose to  contact the bank you hold an account with. There is usually a processing time for each bank or payment channel only after which the payment is reflected in the account.