FAQ's

Q. What if I need to cancel my order?
A. Send an order cancellation request on hello@mettaclothing.in with  "Cancel Order #OrderIDin the subject line  within 2 hours of placement of order. Cancellation requests made later than this may not be accepted. For prepaid orders that are cancelled after successful online payment  , will be charged payment gateway fee of  2% of the total order invoice value . A refund to the original mode of payment will be initiated after deducting such payment gateway charges. Cancellation requests made after a product is dispatched is not possible. In case an item is not accepted during delivery or an order is returned to us due to incorrect shipping address, return handling fee and payment gateway charges  will be deducted before making a refund.  

Q. What if I want to return an order ?

A. Please read our Returns & Cancellation policy before placing an order to avoid any inconvenience.

Q. How are returns handled ?

A. Please read our Returns & Cancellation policy. If your order is eligible for return, you should send us a Return request on hello@mettaclothing.in  within 24 hours of receipt of the items.  Once the request is received we will arrange for a pickup and will notify you of the date of pickup. You will hand over the item(s) to be returned to the pick-up personnel in its original condition as stated in the Returns & Cancellation policy. Once the items are received back and checked and validated , refunds will be made to your original mode of payment after deducting Returns handling fee and payment gateway charges. Refunds may take 5 to 18 days. 

Q. What does Final Sale mean?
A. Items or categories marked as  Final Sale on product page will not be eligible for Returns/Refunds. Lingerie/Undergarments , Socks, Handkerchiefs,Towels etc are non returnable. Also, we may  offer Final sale discounts/coupons from time to time that allows the customer to purchase a product at reduced rates.

Q. What if I did not raise a Return/Refund request within 24 hours of order delivery ?

A. It's important that you write to us regarding a product Return/Refund request within 24 hours of product delivery to you. Any requests submitted later than the said timeline will not be accepted and thus no returns/refunds will be allowed.

Q. How do I choose a size that would fit?

A. Size chart(for apparels) or product dimensions are mentioned on each product page. Please be careful while placing the order.Size chart also depends upon the garment material and cut. Please select accordingly. Also read our Size & General Declaration.

Q. What is a Pre-order product ?

A. These are products that will be launched exclusively  for a short or limited duration at a special price at a certain date and time. Pre-order items will be clearly marked as Pre-order and will be available only for a limited quantity. Its estimated date of availability will also be displayed on the product page. Pre-order products are not eligible for Return/Refund.

Q. How to place a Pre-order product ?

A. Pre-ordered items are booked through regular payment process. Pre-ordered products are not available before its estimated date of availability. These cannot be cancelled and are not eligible for returned/refunded

Q.When will I receive my order ?

A. Products are shipped within 48 hours of receiving an order except on public holidays . At checkout you may choose different modes of delivery. For each mode an estimated transit time is provided which is calculated from the day of dispatch. Please note these transit times are only for reference, the actual delivery may happen before or after the displayed estimated number of days. You can always track the status of your shipment using the tracking link that will be shared with you as soon as the items are dispatched. If in a rare event , you do not receive your order within 15 days write to us on hello@mettaclothing.in.

Q. How do I contact you?

A. You may contact us through our Chat section that appears in the bottom right of the Homepage or You may also choose to share your concern on our WhatsApp handle. Text Support only. No calls !