Terms & Conditions

The terms ‘We', 'Us', 'Our' is used to represent METTA CLOTHING and ‘You’, 'Your', ‘Customer’, ‘User’ is used for the customer purchasing from us .We intend to delight you with your shopping experience with us . By placing an order with us you will be deemed to have read our Terms & Conditions, Returns & Cancellation , Privacy Policy and  Size & General Declaration thoroughly and agree with it. 

Accessing, browsing or otherwise using the website will be construed as User’s unequivocal and irrevocable acceptance and acknowledgement to all the website policies. By using this website, the User declares to have carefully read, understood and agree to be bound by these Conditions. We may at our sole discretion allow or disallow access to website and reserve the right to modify any of the website policies at anytime, without prior intimation to the Users. It is the User’s responsibility to read them periodically. Continued use of this Website shall constitute Users acceptance of the modified Conditions.

 

The product information is clearly displayed on the website/webstore and when you place an order with us , you are deemed to have read the Product description completely and also all the website policies. It is clearly stated in the description if the products are curated brand , surplus quality(or Ex-chain , Ex-catalogue etc) or In-house label. In all scenarios the product is always new and unused.

We attempt to display accurate product information at all times. However, we do not warrant that product descriptions or other content is complete, reliable, or error-free. If a wrong product is delivered, your sole remedy is to contact us within 24 hours of receiving the product. Only genuine and validated requests that complies to our policies will be allowed for returns and refunds.

 

Product & Pricing  

Prices and availability of products are subject to change without any prior notice. Product prices as displayed on the product pages are inclusive of GST. Taxes/Sales tax as displayed at checkout or different website pages refers to GST. GST breakdown is given on the invoice. Prices are subject to change without prior notice. These prices do not include shipping which may be extra as applicable. Shipping costs as applicable will be added to the product prices at checkout.

Shipping

Orders are usually dispatched in 2-4 days.The delivery time depends on the shipping option selected during checkout. The transit time is only for reference and  your order may be delivered to you before or later than the estimated delivery date. We do our best to deliver the products on time , however due to a lot of factors coming into play we cannot assign a set date and can only provide estimations. Sundays and Public holidays are non-shipping days for courier services and thus may impact deliveries.

Accuracy of Billing/ Shipping information 

You agree to provide current, complete and accurate Billing/Shipping information for all purchases made at METTA CLOTHING.

In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or contact number provided to us during order placement. In the event the logistics service provider makes attempts to deliver the product and you are unavailable or not accepting the order or if the delivery is not possible due to incorrect shipping address, we or logistics service provider will not be held responsible for the delay or non-delivery of the order. A maximum of 2 attempts will be made by the logistics service provider to deliver the product. Beyond 2 attempts, if the order could not be delivered due to the customers unresponsiveness the order will be cancelled and in such a case the refund will be made after deducting the shipping charges.

For complete information on Returns eligibility and cancellation please read Returns & Cancellation Policy.

Also read our Privacy Policy.

Disclaimer of Warranties , Limitation of liability

It's important to note that we clearly mention on the product page if the products are surplus category. For Surplus category products the brand name will not be displayed in the listings. Their original hang tags/labels will be removed/delabelled/defaced on the premise of not infringing on the original brand/label. No returns will be made on account of label defacing. Surplus category items are not eligible for return or refund. In case of Surplus category products, if they have any minor shortcoming they will be listed or displayed on the product page.It's essential that you read the product description and view product images carefully.No product returns will be allowed in such cases.Please read our Returns & Cancellation Policy.

Incase of order being paid using the Gift Card purchased from us, funds will be deducted from the gift card when you place your order. If there is not sufficient balance in the gift card or if the gift card value doesn't cover your order total, you will be prompted to select anothe payment method. It is important to note that though gift cards have no expiry date , they cannot be refunded or exchanged for cash under any circumstances. Only one gift card can be used to pay for an order. Multiple gift cards cannot be clubbed to pay for an order. If the order paid using Gift cards is eligible for refunds as per our Returns Policy , the credit will be made into the Gift card.

Though we curate quality products , we do not guarantee the quality of fabric/material , colour fastness or fabric stretch of any of the products we sell . You expressly agree that your use of the products listed is at your sole discretion. 

All products delivered to you through us are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall METTA CLOTHING, service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any products procured through us, or for any other claim related in any way to your use of any product, including, but not limited to, any errors or omissions in any product description, or any loss or damage of any kind incurred as a result of the use of the products.

Governing Law

This Agreement will be governed by and construed in accordance with the laws of India . The Users agree that any legal action or proceedings arising out of this Agreement may be brought exclusively in the competent courts/tribunals having jurisdiction in Delhi in India and irrevocably submit themselves to the jurisdiction of such courts / tribunals.

Changes to Terms & Conditions 

You can review the most current version of the Terms & Conditions at any time at this page .We reserve the right , at our sole discretion , to update, change or replace any part of these Terms of Service by posting updates and making any necessary changes. It is your responsibility to check our website periodically for changes.