Returns & Cancellation Policy
This section sets out the Returns , Refund & Cancellation policy of METTA CLOTHING . This policy applies to all products sold through METTA CLOTHING .
Returns can be availed only by our Broadcast Channel members/subscribers.However , if you have received a wrong shipment you can still return your item for Free. No charges/fees will be charged and the refund will be made to your initial mode of payment.
Free Returns are offered only under the following circumstances (applicable to all customers ) :
You received a wrong shipment
You received a damaged product
For customers who are not members of our broadcast channel do not have the privilege of Return/Refund.
Returns/Refunds (Applicable to channel members only ) :
A Flat Rate Return Handling fee of Rs 149 will be charged.
In case of returns for orders for which initial payment was made in COD or Payment on delivery will attract Rs 70 COD Fee on returns.
In case of Refunds, all the due fees such as Return Handling fee and/or COD fee will be deducted before making the Refund to you.
Shipping charges are non-refundable. Only if a wrong product was delivered to you , will the shipping charges be refunded.
A Return / Refund request must be sent to within 24 hours of receipt of the items. Any return requests raised / sent after the completion of 24 hours of product delivery will not be accepted.
In case of products eligible for Returns/Refund , make sure the garments are unworn , unwashed , with all original tags and labels and packaging intact and in original condition. All products including but not limited to apparels ,Home textiles and furnishing items such as carpets, rugs , floor mats etc , apparel accessories such as bags , belts , footwear , scarves etc must also be returned in original condition with tags and labels and packaging intact. Failure to meet these conditions may lead to rejection of refund request.
Products listed as Final Sale , Pre-Order or Made to Order , purchased through Final Sale Discounts/Coupons are not eligible for Returns/Refunds.
Refund for products paid through COD will attract Rs 70. This means if you opted for COD or Payment on Delivery for an order and you wish to return your item you will be charged Rs 70 over and above the flat rate return handling fee.
If the returns are due to our negligence such that a wrong product was sent to you , COD fee or return handling will not be charged to you. It will qualify for free Returns.
If you receive a different item from what you ordered i.e a wrong shipment, we will make a full refund inclusive of Shipping charges or send you the replacement, whichever is requested.The replacement will however depend on the product availability. Shipping costs cannot be refunded if there are other items listed on the original invoice that you aren't returning.
Incase you are returning an item that was part of an order with multiple items , the Return Handling fee and/or COD fee(for Pay on Delivery orders) will still be charged.
Refund will only be initiated once the items are received back by us and inspected and validated to meet our return conditions. We will notify you of the refund approval or rejection and following this would process Refund request.Refunds will be processed only after deducting all the necessary charges.Incase of tampered product condition of a returned item the refund may be denied or only a partial amount as deemed fit will be initiated.
Full refund will not be provided if the returned item is not found in original condition as stated above.
Refunds will be made to the original mode of payment .The expected time for the refund processing depends on your initial mode of payment. If you had made the payment through COD , you will have to provide us your bank details to which we will make the refund. Refund may take 5 to 18 days to be reflected in your account.
Size & General Declaration
Read the Size & General declaration here.
Size details for each item is shared on the product page. Please pay attention to the description of each product and its sizing information before placing an order.
No product cancellation request will be accepted after 2 hours of order confirmation. Prepaid order cancellation will be charged 3% of the order value.This a payment gateway charge . In such cases Prepaid orders will be refunded after deducting 3% of the order value. COD orders won't attract cancellation charges.
No address change request will be entertained after order confirmation.
Order Cancellation by us
We reserve the right to cancel any order. In an event of order cancellation by us we will send you an email notification within 48 hours of an order placed with us. We would make full refunds for orders cancelled by us in case of prepaid orders. The returns would be made through the same channel as your initial payment mode.
Shipping & Contact Info
You must provide accurate shipping and contact information while placing an order with us .We will not be responsible for any such omissions on your part. Any discrepancy or incorrect information may lead to delay or non-delivery of your order. Orders which are returned to us due to incorrect shipping and contact information provided by you will attract flat rate return handling fee of Rs 149. For prepaid orders refunds will be made after deducting such return handling fee. Please ensure that you provide accurate information to us for us to process and fulfil your order efficiently.
We usually ship the order within 36 hours of receiving an order. We do not ship on Sunday's and on public holidays.There are two shipping speeds provided , the transit time is only for reference and your order may be delivered before or later than the estimated no. of days. We do our best to deliver the products on time , however due to a lot of factors coming into play we cannot assign a set date and can only provide estimations. Please note that the shipping charges are not refundable.
Changes to Returns & Cancellation Policy
We reserve the right to make appropriate changes to this policy anytime at our discretion. If you place an order with us through any channel online / offline you will be deemed to have read and agreed to all our policies stated on the website.